IT Core Banking Applications Support Specialist

KEY ACCOUNTABILITIESAct as a second level support for incidents that service Desk is unable to do so independently.Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems. Follow up delivery of incident/ problem solutions.Perform software research, testing, and recommendations when neededHandling Vendors, internal IT & business communications effectively.This position requires response and issue resolution during nights and weekends as necessary to meet business needs.Review Deployment plans for production changes.Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side. Evaluates impact analysis provided by vendors and/or implementation teams for production changes.Report incident status on weekly basis to support manager.Problem Management.- Lead problem resolution cycle whether the resolution will be done internally or by software vendor. - Ensure clear ownership of problem determination / resolution - Verify issue resolution. - Prepare root cause analysis and incident reports. - Prepare management report, ensure accuracy and completeness of contentsPerform handover activities with application development/implementation team(s) for any new application before installing into production.Plan and Perform periodic patching for all digital channels applications.Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production Patching – ensure quality development of patches that are deployed to the production environment.Perform System upgrades, or lead vendor engagement to perform system upgrades.Supports a project delivery point of view & Day to day issues support and align the business requirements.Handle system analysis & design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards. Minimum Qualifications: B.SC computer science or computer engineeringMin 2 years of relevant experience (preferably banking).