Onboarding Agent (Customer Success)We’re looking for a proactive, customer-focused Onboarding Agent to join our Customer Success team. You’ll own the onboarding journey end-to-end, ensuring new clients are successfully set up, trained, and fully confident using our platform independently.Key Responsibilities • Lead client onboarding from discovery to full activation • Conduct onboarding and training sessions tailored to client needs • Collect, validate, and import client data accurately • Configure accounts and ensure smooth system adoption • Communicate with clients via WhatsApp and other channels • Recommend features based on client use cases • Collaborate with internal teams to resolve issues and enhance onboardingRequirements • Strong communication and client-management skills • Excellent organization, time management, and attention to detail • Consultative mindset with problem-solving abilities • Fast learner with strong SaaS understanding • Team player with a customer-first attitude • Prior experience in Customer Success, Onboarding, or SaaS is a plus