Clinical Coordinator

Job SummaryWe are looking for a highly organized and customer-focused Clinic Coordinator to act as the main point of contact between the consultant, patients, and hospitals. The role requires strong communication skills, attention to detail, and the ability to manage multiple administrative tasks in a fast-paced environment.Key ResponsibilitiesPatient & Consultant CoordinationAct as the main liaison between the consultant, patients, and hospitals.Handle incoming calls and respond to emails and patient queries professionally and promptly.Follow up with patients regarding treatment plans and appointments.Support the consultant by managing emails and daily requests.Scheduling & OperationsManage and organize the consultant’s diary based on priorities and availability.Book, reschedule, and cancel patient appointments.Coordinate clinic schedules across hospitals and internal systems.Arrange patient procedures and required scans.Send referrals and follow up on appointment authorization codes and embassy logs.Administration & SystemsMaintain and update patient records on the Practice Management System (Compucare).Prepare and manage invoices for services and procedures.Settle payments with self-pay patients prior to services.Update invoice logs and ensure smooth billing processes.Send Trustpilot review invitations to patients.General DutiesFollow operational processes to ensure accuracy and efficiency.Adhere to workplace policies and support the line manager with assigned tasks.Perform additional duties as required by the management team.Working ConditionsLocation: El-Merghany, HeliopolisWorking Hours: 11:00 AM – 7:00 PMWorking Days: Monday to Friday (Weekends off) Fluent English is essential (spoken and written).Bachelor’s degree in a relevant field.Previous experience as a Personal Assistant / Coordinator / Admin role is preferred.Strong communication and organizational skills.Ability to multitask and work in a fast-paced environment.Customer-focused mindset and attention to detail.