Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.netTo maintain competitive advantage as we grow, we are currently looking for a new Contact Center Agent:Job purpose:This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.Key accountabilities and decision ownership:Handle calls from customers regarding inquiries, complaints, and technical issues.Provide accurate and efficient solutions to ensure customer satisfaction and retention.Maintain detailed and accurate records of customer interactions and transactions.Collaborate with other departments to escalate and resolve complex issues.Stay up to date with product knowledge and services to better assist customers.Must Have Technical / Professional Qualifications:Bachelor’s degree in business management or any related field.At least 6 months of experience in customer serviceEnglish level B2/C1Excellent communication and interpersonal skills, with the ability to build strong relationships with customersStrong problem-solving skills.Join our dynamic team as a Contact Center Agent and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.Our values guide how we think and act - They describe what we care about the most.Customer first - It’s embedded in our design thinking and customer service approach.Open - Openness allows us to constantly improve and evolve.Real - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinking.Resilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a team.We are changing lives by constantly striving for a better solution.
We are on a mission to help merchants start, run and grow their businesses.
What you should know
Dominant Market Share: Captured 50% of Saudi Arabia's point-of-sale market within just two years of launching its first certified terminal
Massive Payment Network: Operates a network of approximately 700,000 payment terminals and ATMs across the region
2 First Licenses: Became the first fintech in Saudi Arabia to obtain a payment institution license and a non-bank merchant acquiring license
How they work
Infrastructure means reliability first — Payment systems can't be interesting at the cost of being unreliable — engineering and product decisions are made with uptime and trust as the primary constraints
Merchant churn is the failure metric — Acquiring a merchant matters less than keeping them — the business model only works when merchants see real value and stay