Content Designer for Customer Service

Department: Customer Service and ExperienceLocation: EgyptDescriptionWe’re building a Content Design function from scratch and we need people who want to be a part of that.We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.Key ResponsibilitiesWork closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.Help evolve content guidelines and standards.Skills, Knowledge & Expertise1+ years of experience in either UX Writing, Content Design, or Knowledge Management.Basic experience with analyzing support tickets or customer journey mapping (CJM).Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.Experience with iterating and improving content based on feedback, research, and data.Strong cross-functional collaboration skills.Job BenefitsHybrid work scheduleStable salary, health insuranceUnlimited opportunities for professional and career growth, regular external and internal training from our partnersThe opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industryInitial trainingProbation period up to 3 monthsWe offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.If you receive no feedback, it means that currently there are no suitable vacancies for you.