Counter Person - Front Desk Assistant

Job Title: Counter Person / Front Desk AssistantLocation: Sheraton - HeliopolisJob Type: Full-Time | On-siteWho We AreAt COA, we’re dedicated to transforming healthcare through innovative partnerships and purposeful commercial strategies. We work across sectors to improve access, awareness, and adoption of health solutions that make a real difference in people's lives. As we grow, we’re looking for passionate professionals who are eager to drive impact and help shape the future of healthcare delivery.Job DescriptionThe Counter Person serves as the first point of contact for clients at the diet clinic. This role involves managing client interactions, scheduling appointments, handling payments, maintaining records, and providing administrative support to ensure smooth clinic operations and a professional client experience.Key ResponsibilitiesGreet and assist clients in a courteous and professional mannerAnswer client inquiries via phone, email, and in personSchedule, reschedule, and cancel client appointmentsProcess payments, issue receipts, and maintain accurate financial recordsMaintain and update client files and documentationProvide administrative support to clinic staff as neededEnsure the reception area is clean, organized, and welcomingEducationJob Requirements:High school diploma or equivalentAdditional courses in customer service or administration preferredExperiencePrevious experience in front desk operations, customer service, or cashiering is preferredSkillsExcellent communication and interpersonal skillsProficient in basic computer applications (MS Office, scheduling software)Strong organizational skills and attention to detailProfessional, friendly, and approachable demeanorAbility to multitask and work efficiently in a fast-paced clinic environmentOther RequirementsStrong customer service orientationReliability and punctualityJoin Our Team!Shams.elbeltagy@coaholding.com