CRM Manager (Microsoft Dynamics 365)

Role Summary· Lead and manage enterprise applications built on Microsoft Dynamics 365.· Drive CRM strategy across Customer Service, Sales, Field Service, Contact Center, and Customer Insights modules.· Ensure business alignment and operational efficiency across enterprise systems.Key Responsibilities· Lead end-to-end implementation and optimization of Microsoft Dynamics 365.· Manage a team of application specialists and developers.· Align CRM capabilities with business strategy and customer experience goals.· Oversee integrations with enterprise platforms.· Ensure governance, scalability, and performance of enterprise applications.Requirements· 7+ years of experience in Microsoft Dynamics 365.· Hands-on experience in Customer Service, Sales, Field Service, Contact Center, and Customer Insights.· Proven leadership and people management experience.· Strong stakeholder management skills.· Experience in enterprise system integrations.To Apply:Send your updated CV to nohayr.elbanna@systemsltd.comDon't forget to include the job title in the subject line.Or Share this opportunity with your network.