Culture Coach

Role summary Support in delivering high-quality workplace culture transformation programs, by handling administrative tasks, coordinating logistics, preparing materials, and assisting with data interpretation and client communications.Key ResponsibilitiesSupport & CoordinationAssist in the preparation of workplace culture coaching sessions.Support the facilitation team during sessions (e.g., managing time, note-taking, recording action points).Help prepare follow-up documentation, summaries, and client communications post-session.Assist in and deliver high-impact workplace culture transformation journeys using GPTW’s methodology and global research framework. Data Preparation & ReportingAssist with downloading, formatting, and organizing data from the Emprising® platform and Culture Audit™.Prepare initial data summaries, charts, and visual aids for lead coaches to present to clients.Maintain updated dashboards and records to track client progress and key metrics.Content & Material DevelopmentFormat, proofread, and adapt existing advisory content, toolkits, and presentations for different clients.Coordinate with Marketing and Product teams to update templates and resources.Ensure all documents follow brand guidelines and quality standards.Client Communication & SchedulingCoordinate meeting schedules, send reminders, and manage calendar invites for client sessions and check-ins.Respond to basic client queries and escalate complex matters to the lead coach.Maintain accurate contact and engagement records in Zoho CRM. Cross-Functional & Internal SupportWork with Relationship Managers, Data Analysts, and Customer Success teams to ensure smooth delivery of projects.Support internal projects, such as resource library updates or process improvements.Assist with client sessions and milestone reviews.Systems & DocumentationMaintain accurate documentation of all activities in Zoho CRM.Generate reports and track completion of client deliverables and follow-ups.Required Skills & CompetenciesStrong organizational skills with high attention to detail.Good written and verbal communication abilities.Basic understanding of workplace culture and employee engagement concepts (training provided).Comfortable working with data in Excel or similar tools (basic analytics skills preferred).Proficiency in Microsoft Office and/or Google Workspace; familiarity with CRM systems (Zoho preferred).Ability to handle multiple tasks, prioritize, and meet deadlines. QualificationsBachelor’s degree in HR, Business, Psychology, or related field (or equivalent work experience).4-5 years of experience in administrative, coordination, HR, or consulting support role.Fluency in English & Arabic.Success IndicatorsTimely delivery of administrative and coordination tasks.High accuracy and quality of prepared materials and reports.Positive feedback from internal coaches and cross-functional teams.Smooth execution of workshops, events, and client engagements.