Customer Care Professional

* Serve as the primary point of contact for residents regarding inquiries, complaints, and service requests.* Build and maintain positive relationships with residents and property owners.* Coordinate with maintenance, housekeeping, security, landscaping, and operational teams to ensure timely service delivery.* Track and follow up on maintenance requests through CRM/CAFM systems.* Handle customer complaints professionally and ensure effective resolution.* Communicate community announcements, events, and operational updates.* Maintain accurate records and prepare customer service reports.* Conduct resident satisfaction surveys and support customer experience improvement initiatives.Qualifications* Bachelor’s degree in business administration, Hospitality, Marketing, or a related field* 1–3 years of experience in Customer Service, Community Management, Property Management, Hospitality, or Facility Management* Experience in residential compounds or real estate is an advantageRequired Skill * Excellent communication and interpersonal skill* Strong customer service mindset* Problem-solving and conflict resolution abilities* Good organizational and time-management skill* Proficiency in Microsoft Office and CRM/CAFM system* Fluent Arabic and good English communication skill📍 Location: Residential Compo