English call center

Company Description Connectivaa Business Solutions is a growing hiring agency that hire on behalf of call center companies ( VXI & teleperformance ) ( cairo )Role Description The English Call Center Representative will handle inbound and outbound customer interactions, including responding to inquiries, providing information, and resolving issues in a professional and timely manner. Daily tasks include answering calls, documenting conversations, updating customer records, and following established procedures to ensure consistent service quality. The role involves collaborating with team members, escalating complex cases when necessary, and maintaining a courteous, solution-focused approach in every interaction. This is a full-time, on-site role based in Cairo, Egypt, requiring consistent attendance and adherence to scheduled shifts.QualificationsCandidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving.English B2 to C1 Gradutes or dropouts Flexible for rotiational & overnight shiftscairo