Handle incoming customer inquiries (calls, WhatsApp, email)Log service requests and create tickets accuratelyCoordinate with service technicians for scheduling visitsFollow up with clients to ensure issue resolution and satisfactionMaintain and update customer records and service historyCommunicate clearly regarding service timelines and updatesHandle complaints professionally and escalate when neededSupport aftersales operations and reporting 1–3 years of experience in customer service or call centerStrong communication skills (Arabic & English)Organized and detail-orientedAbility to handle multiple tasks under pressureBasic technical understanding is a plus (especially coffee equipment)Experience with CRM systems (Odoo is a plus)