Company Description:Sutherland Cairo is a global business process transformation company focused on delivering exceptional customer experiences. We provide innovative solutions across a wide range of industries, helping clients achieve their goals through dedicated customer care, technical expertise, and operational excellence. We prioritize employee development and a collaborative environment that fosters growth.Role Description:This is a full-time, on-site Customer Service Support role for English-speaking accounts, based in New Cairo, Egypt. The role involves delivering excellent customer service by handling inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include providing technical support, addressing customer concerns over the phone, and maintaining professional communication standards in line with company protocols.💰 Compensation & Benefits:Salary: 20,800 EGP Net (KPIs included)Performance bonus secured for your first 3 monthsFully paid trainingFree transportation, including door-to-door drop-off for female employees after 8 PMMedical & social insurance✅ Requirements:English level: B2/C1 (fluent)Flexibility for Night/Overnight shiftsOpen to University GraduatesAvailable for immediate start📲 How to Apply:Apply via this link: smrtr.io/yyrr5 Or message directly on WhatsApp: 01034442877
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.