Sutherland is a global AI-driven digital transformation company that helps businesses improve customer experiences, streamline operations, and achieve measurable results through innovation, automation, and technology. Join a team that values growth, collaboration, and making a real impact.Role Description Join our team as a Customer Service Support Specialist in Cairo! You'll assist customers through phone, email, and chat, resolve inquiries, troubleshoot basic issues, and deliver exceptional service. If you're a strong communicator who enjoys problem-solving and creating positive customer experiences, we'd love to hear from you.QualificationsWhat We're Looking For✔Grads ONLY✔ Strong communication and customer service skills✔ Fluent English (B2–C1)✔ Ability to troubleshoot and solve problems efficiently
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.