Customer Service Advisor English/Voice account

Sutherland · Cairo, Egypt · Posted 2026-05-21

Company Description:Sutherland Cairo is a global business process transformation company focused on delivering exceptional customer experiences. With a reputation for excellence, we provide innovative solutions and services to a wide range of industries. Our mission is to help clients achieve their goals through dedicated customer care, technical expertise, and a commitment to operational excellence. At Sutherland Cairo, we prioritize employee development and a collaborative environment that fosters growth and success.Role Description:This is a full-time, on-site Customer Service Support role for English accounts, located in New Cairo, Egypt. The role involves delivering outstanding customer service by handling inquiries, resolving customer issues, and ensuring customer satisfaction. Responsibilities include providing technical support, addressing customer concerns via phone, and maintaining professional communication standards. The Customer Service Support representative will also focus on delivering a positive experience through effective problem-solving and adherence to company protocols.💰 The PackageSalary: 20,800 EGP Net (KPIs included).Guaranteed: KPIs secured for your first 3 months.Training: Fully paid.Commute: Free transport (Door-to-door for ladies after 8 PM).Medical & Social Insurance.✅ RequirementsEnglish: B2 or C1 (Fluent).Shift: Night/Overnight flexibility.Status: Graduate or Dropout.Start: Immediate.📲 Apply Now through link : https://smrtr.io/yyrr5 or Text directly: 01034442877

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About Sutherland

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Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.

What you should know

  • Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
  • High Transaction Volume: Processes more than 43 million transactions every month for global brands
  • 61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation

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  • One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.

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