Customer Service Agent (English Account)

ResponsabilitiesRespond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.Maintain up-to-date knowledge of Waffarha.com’s products, services, deals, and promotions to provide accurate information.Document customer interactions and feedback accurately in the system for future reference and quality assurance.Collaborate with team members and other departments to ensure seamless customer support and issue resolution.Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.Identify recurring customer issues and suggest process improvements to enhance service quality.Adhere to company policies, procedures, and confidentiality standards at all times.Participate in ongoing training sessions to stay updated on best practices and new features.Assist in onboarding and mentoring new team members as needed.RequirementsBachelor's degree in any relevant fieldMinimum 1 Year of Call Center experience.Very Good English Language (B2)Very good PC skills (Microsoft Office: Word, Excel & Power Point).Age: 23 to 27Ability to multi-task, priorities & manage time effectively.Strong phone and verbal communication skills.Customer focus and adaptability to different situations.Ability to work under pressure & meet deadlines.