Coordinate services for customers who have encountered travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.Initiate cases for customers experiencing emergencies while traveling away from home.Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.Manage incoming emails to the Assistance Department following a defined procedure.Provide backup support to the case management process as required to meet overall demand.Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.Provide language support for International travelers both written and oral Good command of English.Good command of ArabicBachelor’s degree.Good working knowledge of Windows and basic computer skills.Strong problem-solving and multitasking abilities.Good time management and organizational skills.Clear verbal and written communication skills.Professional and positive attitude.