We are hiring Customer Service Representatives (Non-Voice - Chat) to join our team Working Conditions:📍 Location: Maadi, Cairo (On-site)🏠 Friday & Saturday: Work from Home⏰ Shifts:🔄 Rotational Shifts🔄 Rotational Days Off📅 2 Days Off per weekKey Responsibilities:Respond to customer inquiries via chat and written channels in a timely and professional manner.Resolve customer complaints and provide appropriate solutions.Maintain accurate records of customer interactions.Follow company policies and service standards.Escalate complex issues when necessary.Ensure high customer satisfaction levels.Requirements:Very good command of English ( B2 ) (written,Speaking ). Strong communication and typing skills.Ability to work in rotational shifts.Problem-solving skills.Benefits:2 Annual Salary Increases.Profit Share.Social & Medical Insurance Career growth opportunities.