Company Description MICO WORLD is an Internet company specializing in the social entertainment industry, offering a portfolio of applications such as MICO, YoHo, TopTop, and SUGO. The company has an established presence in markets including the Middle East, Southeast Asia, North America, Japan, and Korea. Its products reach users in more than 150 countries and regions worldwide. With over 200 million registered users globally, MICO WORLD focuses on creating engaging, interactive online social experiences and scalable, international products. The organization values innovation, user-centric design, and the continuous improvement of its platforms and services.Role Description This is a full-time, on-site Customer Service Representative EN Chat ACC role based in Qesm El Maadi. The Customer Service Representative will handle real-time English chat inquiries, provide accurate information about MICO WORLD’s products, and resolve user issues with professionalism and empathy. Daily responsibilities include responding to user messages, troubleshooting common technical or account-related problems, escalating complex cases to appropriate teams, and documenting interactions in internal systems. The role also involves monitoring user feedback, identifying recurring issues, and sharing insights to help improve overall user experience and platform features. Team members are expected to follow established service guidelines, meet response time and satisfaction targets, and collaborate closely with colleagues and supervisors.Qualifications Strong customer-focused mindset with skills in Customer Service, Customer Experience, and Customer Satisfaction.Experience in Customer Support or as Customer Service Representatives, preferably in online platforms or social entertainment products.Excellent written communication in English, with the ability to respond clearly and professionally via chat.Comfort using chat tools, ticketing systems, and basic office software; ability to learn new platforms quickly.Strong problem-solving skills, attention to detail, and the ability to stay calm and organized under pressure.Willingness to work on-site in Qesm El Maadi and to follow scheduled shifts, which may include evenings, weekends, or holidays if required.Previous experience in customer-facing roles and familiarity with social media or social entertainment apps is a plus.High school diploma or equivalent required; additional education in communications, business, or related fields is an advantage.