Customer Service Agent

Company Description "We’re hiring Customer Care Executive for the Inbound US Voice Process📌 Position Details:▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.💰 Salary:▪️ 24,000 EGP Gross▪️ 15500 net + 2300 night allowance 🕒 Shifts:▪️ Rotational 🎓 Requirements:▪️ Fluency in English (B2 Level)📚 Training:📅 Hiring Updates:▪️ Current class already started – adding candidates until after tomorrow▪️ Another class starting on the 15th📝 Interviews:▪️ On-site interviews from 1:00 PM till 3:00 PM▪️ Showing up at 3:00 PM might be considered late📍 Location: Technological Park, Maadi"Role Description The Customer Service Agent is a full-time, on-site role based in Cairo. In this position, the agent will respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided. Daily responsibilities include handling complaints, troubleshooting basic issues, and escalating complex cases to the appropriate team members when needed. The agent will track interactions in customer service systems, follow up to ensure resolution, and maintain a high level of professionalism and empathy in every contact. The role also involves collaborating with internal teams to relay customer feedback, support service improvements, and contribute to a consistent, positive customer experience.Qualifications Strong foundation in customer-focused roles, including Customer Service Representatives and Customer Service responsibilities.Proven experience in Customer Support and handling inquiries across multiple channels (phone, email, chat).Demonstrated ability to drive Customer Satisfaction and maintain a positive Customer Experience.Excellent communication, active listening, and problem-solving skills.Ability to remain calm under pressure and manage difficult conversations professionally.Comfort working on-site in Cairo and collaborating with cross-functional teams.Basic proficiency with customer service software, CRM tools, and standard office applications.Previous experience in advertising, marketing, or agency environments is a plus.High school diploma required; a diploma or degree in Business, Marketing, Communications, or a related field is an advantage.Fluency in Arabic and good command of English (written and spoken) preferred.proficiency level of English from B1+ to B2