English Customer Service representative

Company Description Tabby is a leading financial technology company empowering millions of people across the Middle East to take control of their finances and maximize their purchasing power. Trusted by over 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, Tabby provides innovative payment solutions both online and in stores. Headquartered in Riyadh, Tabby operates in Saudi Arabia, the UAE, and Kuwait. The company has achieved significant milestones, including a recent valuation of $4.5 billion through its secondary sale of shares. Role Description This is a full-time, on-site role for an English Customer Service Representative based in Cairo, Egypt. In this role, you will engage directly with customers to address inquiries, resolve complaints, and deliver exceptional service. Responsibilities include maintaining high levels of customer satisfaction, ensuring seamless communication, and providing personalized support to enhance the overall customer experience. You will play an integral role in representing Tabby as the primary point of contact for customer concerns. Qualifications Professional expertise in Customer Service, including Customer Support, Customer Satisfaction, and Customer ExperienceProven ability to prioritize and resolve issues efficiently while maintaining excellent communicationProficiency in English, both written and verbal, for managing interactions with a diverse customer baseStrong problem-solving skills and the ability to remain patient and empatheticPrior experience in a similar role and an understanding of financial or e-commerce sectors is a plusAdaptability in a fast-paced environment and ability to work collaboratively with a team