Customer Service Executive

Purpose of the JobThe Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.Job DescriptionPromote the Shop & Ship service to attract new customers.Conduct indoor sales calls for:New customer acquisitionRetention of inactive customersSupport and follow up on sales campaigns and promotional projects.Follow up on the collection of pending customer payments.Onboard new customers and update their information in the system.Follow up with online subscribers to ensure understanding of the service.Handle customer inquiries, complaints, and service desk requests.Manage and resolve shipment issues (e.g. held at customs, misrouted, damaged, on hold).Coordinate with operations and other stations to ensure smooth delivery.Maintain accurate shipment status and customer communication records.Job Requirements - Experience and EducationBachelor’s degree Holder (Logistics/ Supply chain/ Business Administration or any relevant field).1 – 2 Years of experience in Customer Service field.Fluency in English is a MUST.Strong Knowledge in Microsoft Office (Excel, Outlook).Excellent phone-handling skills.High proficiency in customer communicationsLeadership BehaviorsBuilding Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkillsCommunication SkillsProblem SolvingAdaptabilityTime ManagementInterpersonal And Relationship-Building SkillsConflict ResolutionAudience UnderstandingAttention To DetailsCustomer CentricActive ListeningNegotiation Skills