Company Description WAJJAD is a technology studio established in 2020, specializing in designing scalable digital operating systems for governance, legal, financial, and real estate sectors. By focusing on integrated and high-performance digital infrastructures, WAJJAD enables institutions to transition away from traditional, fragmented processes. The company operates eight specialized B2B platforms, forming a connected digital ecosystem to enhance efficiency, transparency, and decision-making. Headquartered in Saudi Arabia, WAJJAD is strategically positioned in a rapidly transforming economy with ambitions of global expansion. With a focus on innovation, WAJJAD is committed to building technology-driven operational standards for modern institutions. Role Description This is a full-time, on-site Customer Service role located in Cairo, Egypt. The Customer Service Representative will manage client inquiries in the Saudi dialect, provide support via phone and other communication channels, and ensure customer satisfaction. Responsibilities include addressing customer needs, enhancing customer experience, and maintaining professional communication standards while resolving issues efficiently. Qualifications Proficiency in Customer Support and Customer Satisfaction practicesStrong Phone Etiquette and communication skillsExpertise in Customer Service and enhancing Customer ExperienceAbility to adapt to client needs and solve problems effectivelyFluency in Arabic, specifically the Saudi dialect, with excellent written and verbal communication skillsPrevious experience in customer-facing roles is a plusAbility to work on-site and collaborate with team members in a fast-paced environment