iSchool is excited to offer a Customer Support Chat Internship for individuals looking to gain hands-on experience in the e-learning industry. As a Customer Support Chat Intern, you will assist our customer support team in providing exceptional service to students, parents, and educators through online chat. This internship is an excellent opportunity for those passionate about technology and education, allowing you to develop your communication and problem-solving skills in a dynamic environment.ResponsibilitiesEngage with customers via chat to address inquiries and provide supportTroubleshoot and resolve basic technical issues related to our e-learning platformAssist with customer onboarding and guide users through the registration processDocument customer interactions and feedback for team reviewSupport the customer support team in maintaining a positive user experienceParticipate in training sessions to enhance product knowledge and service skillsRequirementsJunior & senior students, and fresh graduatesCurrently pursuing a degree or relevant coursework in communication, education, or a related fieldStrong written communication skills with an emphasis on clarity and professionalismStrong written English communication skillsBasic technical proficiency and a willingness to learn about e-learning platformsAbility to work independently as well as part of a teamDetail-oriented and capable of managing multiple tasks simultaneouslyPassion for education and a desire to help others succeedPrevious experience in customer service or support is a plus, but not requiredBenefitsPractical training and real work experienceInternship Certificate Potential full time opportunity