Customer Service Manager, Trade Specialist.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq · Posted 2026-04-12

- Act as focal point of contact for E2E handling of all Trade & Factoring related Corporate queries.- Highlight potential issues related to Customer trade transactions & process- Follow up for Trade related FI approvals for CIBG customer transactions.- Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients- Timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation- Maintain up-to-date records of all client Trade enquiries / Complaints on CRM.- Ability to clearly identify Root Cause and propose process improvements

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More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance.

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