Benefits:A very competitive salary with attractive bonuses and allowances up to 19K Gross EGPMedical and Social insurance coverage24/7 TransportationCost of living allowanceKPIS bonusAllowance for night and overnight shiftsQualificationsFluent in English (B2-C1)Graduate/College drop out/Gap year studentFree to fully commit to a full time jobAble to commit to 24/7 rotational shifts from siteKey ResponsibilitiesOffer exceptional technical support to customers via various channels such as phone, email, and live chatResolve customer inquiries, technical issues, and concerns promptly and effectively.Guide customers through troubleshooting steps and provide clear instructions for problem resolutionDocument customer interactions, inquiries, and resolutions accurately in our support systemCollaborate with internal teams to escalate complex issues and ensure timely resolutionStay updated on product knowledge and industry trends to deliver the best possible support