We're Hiring! – Partner Support Associate (Non-Voice | Chat & Email Based)Location: New CairoIndustry: Multinational – FintechWe’re looking for a customer-focused Partner Support Associate to join a dynamic, fast-growing team at a well-established multinational company. This is a non-voice role, focused entirely on email, live chat, and CRM-based communication — no phone calls involved.What You’ll Be Doing:Communicating with partners via email and live chat to guide them through onboarding, documentation, and verification (KYB) processesRe-engaging leads who are inactive, unresponsive, or previously marked as "lost" to revive potential partnershipsAssisting new partners with submitting required documents, understanding platform benefits, and resolving integration-related queriesFollowing up on open support cases to ensure full issue resolutionLogging and managing all interactions through Salesforce CRM and contributing to ongoing lead tracking and performance dashboardsCollaborating with internal teams to share feedback and help improve partner experience workflowsWho We’re Looking For:Experience in non-voice customer support, live chat, or email-based telesalesStrong written communication skills with a friendly, professional, and persuasive toneAbility to manage multiple conversations simultaneously while maintaining quality and accuracyOrganized, tech-savvy, and proactive in problem-solvingFamiliarity with CRM tools like Salesforce is a plusFresh grads are welcomed to apply