Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation. ResponsibilitiesComplaints to be attended and closed to the satisfaction of the customerWarranty Products to reach service centers within TATGenuine Cash/Credit Card Refund issued to the customerCustomer Care Location Ageing Stock Monitoring and ReconciliationISO Compliance - as per Audit rating (SOP Compliance Store)Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service centerExecute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.Ensure accepting only good items as returnQualificationsAt least 3 - 5 years' of relevant work experienceacceptable English Language level in both written and speaking .Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workDiploma in Hospitality - preferableCommunication Skills , Customer Servicing skills, Listening skills, Problem solving skills