Duty Manager

To manage entire store operations including all aspects of stock, manpower, productivity, front end margins and category’s top lineLead, inspire and motivate store teams to achieve top line target and front end marginsMonitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiencyChecking the display and merchandising of stock (e.g. correctness of price ticket)Ensure that the prices changes are updated and reflected correctly on the merchandiseEnsure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the storeEnsure that the stocks/merchandise are received on time at the floor from inventoryControlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliationEnsuring display logic and implementation of planogram and ensuring the functionality of display merchandiseTracking the conversion rates at the department level/individual levelResponsible for handling and resolving escalated customer complaints and queriesResponsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveriesMonitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area managerTraining & Succession planning of the team membersTimely communication and submission of reports on Productivity, Roster, Leave Planning etc.Check staff’s grooming/discipline and punctualityAdherence to the checklists and processes (staff discount policy, store opening/closing etc)MAMR adherenceConducting One O Ones on a regular basisQualitative Requirements3+ years of experience in Retail Electronics background of people managementMust be GraduatedCustomer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving