We are seeking an experienced and professional Guest Relations Specialist (Tier 2) to join our customer service team. In this role, you will be responsible for assisting UK-based customers with inquiries related to hotel reservations, ensuring a high standard of service and customer satisfaction.As a Tier 2 representative, you will handle more complex queries, provide detailed support, and act as an escalation point for customer concerns. You will play a key role in delivering a seamless and positive experience for our guests.Transportation is provided Medial and Social Insurance is provided Morning Account (shifts starts at 10AM, 11AM and 1PM)Training is paid C1 level (or equivalent) proficiency in English, with excellent verbal and written communication skillsFree of commitments for 6 monthsExperience in the BPO industry is a mustCan commit to the work location ( Madinet Nasr \ Maadi )
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter mos… read more