🚨 We're Hiring: Junior Network Analyst – Turkish & English Account📍 Location: Nasr City, Cairo (Hybrid)💼 Department: Support🗓️ Working Days: 5 Days/Week⏰ Working Hours: 9 Hours/Day🏥 Benefits: Medical Insurance, Social Insurance & Hybrid Work Model🎯 Experience: 0–2 Years (Customer Service)We are looking for a Junior Network Analyst to join our Support team. This is an excellent opportunity for candidates who are fluent in Turkish and have good English communication skills, with a passion for delivering exceptional customer service in a dynamic, technology-driven environment.Key ResponsibilitiesHandle inbound calls from hotel guests and hotel staff professionally and efficiently.Address customer inquiries and resolve reported issues in accordance with company policies.Create and manage support tickets using internal systems.Escalate complex cases following established procedures.Communicate with clients via email when required.Deliver outstanding customer service while maintaining a professional and positive attitude.Meet or exceed the company's KPIs and performance standards.Stay up to date with company procedures, technologies, and ongoing training programs.Collaborate effectively with team members to ensure high-quality service delivery.Requirements0–2 years of experience in customer service or a related field.Fluent in Turkish (spoken and written).Good command of English.Excellent communication and problem-solving skills.Strong customer service mindset and ability to work in a fast-paced environment.Willingness to work night shifts aligned with the American time zone.No hearing impairments that would affect phone-based communication.📩 If you're ready to start your career in a dynamic international support environment, we'd love to hear from you! Apply now by sharing your CV.