Customer Technical Support

Company DescriptionSutherland is a leading AI-powered digital transformation company focused on delivering measurable business outcomes. We specialize in designing, running, and automating operations to drive continuous improvement and innovation. Our solutions enhance operational efficiency and optimize performance for our clients. At Sutherland, we are committed to leveraging technology to transform businesses and deliver exceptional results.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and delivering exceptional customer experiences. Day-to-day responsibilities include managing customer interactions, ensuring satisfaction, and maintaining a professional and empathetic approach in all communications. This role requires collaboration with internal teams to ensure customer concerns are addressed promptly and effectively.QualificationsStrong skills in Customer Service, Customer Support, and Customer Experience managementAbility to enhance Customer Satisfaction by identifying and addressing customer needs effectivelyProficiency in managing client relationships and providing excellent service as a Customer Service RepresentativeAbility to work in a fast-paced, team-oriented environmentEnglish level B2/C1Grads and dropoutsPrevious experience in a customer service role is an advantage