Customer Support Agent | English Account

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. With a focus on customized and innovative solutions, ETISAL International tailors its services to uniquely meet each client’s business needs, enabling them to focus on their core operations while enhancing customer satisfaction. The company is committed to excellence, leveraging state-of-the-art technologies and best practices to exceed client expectations. ETISAL International values its human capital and emphasizes flexibility, integrity, and transparency in its operations. Role Description We are seeking a full-time Customer Support Agent for our English account, located on-site in Cairo, Egypt. In this role, you will be responsible for providing exceptional customer support via various communication channels, addressing customer inquiries, solving problems, and delivering a seamless experience. You will ensure customer satisfaction by troubleshooting issues and resolving them efficiently while maintaining a professional and adaptable approach to meet client needs. Qualifications Expertise in Customer Support and Customer Service processesStrong skills in Communication and ensuring Customer SatisfactionAbility to handle Troubleshooting and resolve issues effectivelyProficiency in spoken and written EnglishExcellent problem-solving and interpersonal skillsAbility to handle a fast-paced work environment and work collaborativelyPrior experience in a customer-facing role is an advantage