Customer Support Agent - English Speakers

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures and industry best practices, ETISAL International helps businesses concentrate on their core activities while enhancing service to their own customers. The company emphasizes transparency, flexibility, integrity, and a strong commitment to exceeding client expectations. ETISAL International also values human capital and invests in top-tier technologies and management standards to maintain first-class service quality.Role Description The Customer Service Agent – English Account is a full-time, on-site role based in Cairo, Egypt. This position involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing clear and accurate information about products and services. The agent will document customer interactions, follow established procedures, and escalate complex cases when required to ensure customer satisfaction and service consistency. Daily tasks include maintaining professional communication, meeting performance targets, and contributing to a positive, customer-focused environment. The role also requires collaboration with team members and supervisors to improve processes and support overall account performance.Qualifications Strong customer-focused skills, including Customer Service and Customer Satisfaction competencies.Experience working as Customer Service Representatives or in similar client-facing roles.Excellent Communication skills in English, both spoken and written.Basic Account Management abilities, such as tracking issues and following up on customer requests.High school diploma or equivalent; post-secondary education is an advantage.Comfort with using computers, CRM systems, and call center tools.Ability to work in shifts, handle high call volumes, and maintain professionalism under pressure.Strong problem-solving skills, attention to detail, and a commitment to ethical and inclusive service.