ETISAL International Group · Cairo, Egypt · Posted 2026-07-31
Company DescriptionETISAL International Group is a leading Business Process Outsourcing (BPO) company with a strong presence in the Middle and Far East. With years of expertise, we deliver innovative, customized solutions designed to meet the unique needs of each client, allowing businesses to focus on their core operations while we enhance their customer experiences. Dedicated to exceeding client expectations, we prioritize quality, operational excellence, and the integration of industry-leading practices and technologies. Through a deep understanding of cultural nuances and global best practices, we provide first-class services to our partners, fostering long-term success. Our team is committed to transparency, flexibility, and delivering value to our clients and their customers.Role DescriptionThis is a full-time on-site position for the English Customer Support UAE Project, based in Cairo, Egypt. The role involves managing customer inquiries, providing support, and addressing customer needs in a professional and timely manner. Additional tasks include ensuring customer satisfaction, delivering clear communication, and maintaining a high level of service excellence. Success in this role requires adapting to a fast-paced environment and delivering quality service to meet the expectations of both customers and stakeholders.QualificationsEnglish Level : B1/B1+New Salary: 13K NetWork Location : Abbassia Paid Training PeriodGraduatesSocial,Medical Insuranceovernight shift
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with three contact-center facilities in Cairo, 2,200 seats and ~1,800 employees.
What you should know
Global Workforce Presence: Employs 4,200 professional staff across global delivery centers in Egypt, Saudi Arabia, and India
Global Powerhouse: Operates a total capacity of 3,500 expandable multi-media contact center seats to serve six continents
6 Language Support: Provides voice and non-voice outsourcing services in multiple languages including English, French, German, Spanish, Italian, and Arabic