Company Description Alorica is a global leader in customer experience (CX) management, delivering innovative solutions that drive results and exceed client expectations. With a presence in 17 countries and a team of 100,000 professionals, Alorica supports more than 250 brands across 75+ languages. Known for its commitment to integrity, creativity, and authenticity, Alorica fosters strong client relationships while continuously challenging industry conventions. Join a team dedicated to designing and implementing exceptional experiences that build lasting customer loyalty. Discover opportunities on our careers page at alorica.com/careers. Role Description This is a full-time on-site role for a Customer Support - Medical Account position located in Giza. The role involves responding to customer inquiries, providing technical support, and ensuring customer satisfaction with prompt problem resolution. Responsibilities include handling customer accounts, addressing needs with professionalism, and working collaboratively with team members to deliver exceptional service. Qualifications Strong Customer Support and Customer Satisfaction skillsDemonstrated Interpersonal Skills to effectively communicate and engage with clientsExperience in Technical Support with the ability to troubleshoot and resolve technical issuesWell-developed Analytical Skills for understanding customer needs and resolving challengesProficient in verbal and written communicationAbility to work collaboratively in an on-site environmentPrevious experience in a medical or healthcare-related field is a plusHigh school diploma or equivalent; advanced education is an advantage
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.