Company Description TP Cairo EG is part of a global customer experience organization that provides support and solutions for leading international brands. The Cairo site focuses on delivering high-quality customer care, technical assistance, and specialized support services across multiple industries. Team members work in a structured, multilingual environment with clear performance standards and training opportunities. The company values professionalism, collaboration, and continuous improvement to enhance both employee experience and customer satisfaction. Joining TP Cairo EG offers the chance to develop a long-term career in customer service within a dynamic, fast-paced setting.Role Description This is a full-time, on-site role for a Customer Support Representative (English B2/C1) based in New Cairo. The Customer Support Representative will handle incoming customer interactions via phone, chat, and email, providing clear, accurate information and resolving inquiries or issues in a timely manner. Responsibilities include troubleshooting common problems, documenting each contact in the internal systems, and following established procedures and escalation paths. The role involves meeting defined service-level targets, adhering to quality and compliance standards, and maintaining a professional and empathetic tone in all interactions. The representative will also participate in training, feedback sessions, and team meetings to improve service quality and stay updated on product, service, and process changes.QualificationsStrong English language proficiency (B2/C1), with clear verbal communication and accurate written skills.Proven customer service mindset, including active listening, empathy, and problem-solving abilities.Comfort using computer systems, CRM tools, and common office software; ability to learn new applications quickly.Ability to work in shifts, manage time effectively, and maintain performance in a high-volume environment.Attention to detail, reliable documentation habits, and adherence to procedures and quality standards.Positive, professional attitude, with the ability to work both independently and as part of a collaborative team.Previous experience in customer support, contact centers, or related roles is an advantage but not mandatory.