Company DescriptionGebhaly is an Egyptian company specializing in automated solutions for international purchasing and shipping. By allowing customers to easily buy products from websites in countries including the USA, UK, UAE, Turkey, and China, Gebhaly provides seamless international shopping experiences. Gebhaly manages the entire process, from purchase and international shipping to customs clearance and doorstep delivery, with full price transparency. Known for its fast delivery times (7 to 14 days after items reach their warehouses) and innovative technology, Gebhaly also supports businesses by offering cross-border product delivery solutions to Egypt. Businesses benefit from Gebhaly’s streamlined logistics and real-time tracking systems to expand their global reach. Role DescriptionGebhaly is seeking a dedicated full-time Customer Support Representative to join our team on-site in Heliopolis. The role involves assisting customers with inquiries, resolving service-related issues, and ensuring high levels of customer satisfaction. Additional responsibilities include providing support throughout the purchase and delivery processes, maintaining clear and professional communication, and contributing to improving the overall customer experience. The successful candidate will work closely with internal teams to ensure the seamless delivery of services and resolve any customer concerns effectively. QualificationsStrong interpersonal skills with a customer-first approachExperience in Customer Service and Customer SupportCommitment to ensuring exceptional Customer Satisfaction and enhancing Customer ExperienceOutstanding communication and problem-solving abilitiesProficiency in English and Arabic (both written and spoken)Ability to work effectively in a fast-paced, on-site environmentFamiliarity with logistics, shipping, or e-commerce is a plusBachelor's degree or equivalent experience in a relevant field