Customer Support Representative

Job Title: Customer Service Representative (CSR)Location: Alexandria, Egypt - - Silicon El Waha, Borg El ArabCompany: IntelciaJob Summary:We are seeking motivated and customer-oriented individuals to join our team as Customer Service Representatives at Intelcia Alexandria. The ideal candidate will have a strong command of the required language (B2 level or higher) and a passion for delivering excellent customer experiences.Key Responsibilities:Handle inbound and/or outbound customer interactions professionally and efficientlyRespond to customer inquiries, complaints, and requests in a timely mannerProvide accurate information about products, services, or processesResolve customer issues while ensuring high satisfaction levelsMaintain proper documentation of customer interactionsFollow company guidelines, quality standards, and KPIsCollaborate with team members and supervisors to improve service delivery Language proficiency at B2 level or higher (spoken and written)Strong communication and interpersonal skillsCustomer-oriented mindset with problem-solving abilitiesBasic computer skills and familiarity with MS OfficeAbility to work in a fast-paced environmentFlexibility to work in shifts (if required)Previous customer service experience is a plus but not mandatoryWhat We Offer:Competitive salary packageSocial and medical insurancePaid training programCareer growth and development opportunitiesPositive and dynamic work environment