Company DescriptionAlorica don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committedWhat We're Looking For: B2+ English speakersInterpersonal & Handling SkillsExceptional English fluency (written and spoken)A keen eye for detail and organizational prowessThe ability to thrive in a fast-paced, customer-centric environmentTeam spirit and adaptability to 24/7 rotational shiftsWhat We Offer:Market-Leading Compensation: We offer the absolute highest net salary in the market, recognizing your talent and dedicationExtensive Perks: Generous overnight allowances, KPI-driven incentives, provided transportation, and comprehensive social and medical benefitsRapid Growth: Benefit from fully paid training, accelerated promotion opportunities, and ongoing career developmentAccess to cutting edge technologyFun company events
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.