Lead and supervise the customer support team and monitor performance KPIs.Manage relationships with partner schools using our EdTech products.Coordinate and support online assessment rounds at schools.Oversee social media moderation and handle public inquiries.Manage email communications and ensure timely responses.Support ad-hoc tasks like content translation and seasonal InDesign projects. 3–5 years experience in customer support leadership role.Experience working with B2B clients (educational field is a plus).Strong Arabic and English communication skills.Organized, proactive, and able to manage multiple tasks.Familiarity with CRM systems and basic design tools is an advantage.