Data Analyst

MTS Globe EgyptMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.Job DescriptionReporting & Data AnalysisPrepare and analyze daily sales reports, monthly arrivals reports, and performance dashboards. Monitor low-performance indicators and highlight risks, trends, and opportunities. Analyze hotel performance, arrivals, market share, and last-minute sales. Support forecasting and management decision-making through accurate data modeling and visualization. System Support & OperationsHandle TKO system support, inquiries, and issue resolution for all departments. Support colleagues with system-related problems and process clarifications. Follow up on provider, reservation, pricing, and data-entry issues that affect reporting accuracy. Performance MonitoringTrack daily sales performance and hotel results. Identify discrepancies, incorrect data entries, or unusual trends. Escalate critical issues to the Controlling Manager or Supervisor when required. Coordination & CommunicationCommunicate with Management, Revenue, Contracting, Commercial, Yielding, and other departments. Respond to inquiries via email, phone calls, meetings, and internal systems. Support cross-department collaboration by providing reliable data and insights.RequirementsEducationBachelor’s degree in Tourism & Hospitality, Business Administration, Commerce, Information Technology, Data Science or similar field. Experience0-2 years of experience controlling, reporting, data analysis, or a related role LanguagesStrong English communication skills (B2–C1 recommended). Basic additional languages are a plus. Technical SkillsProficiency in: Advanced Microsoft Excel (including formulas, dashboards, and VBA is an advantage) Power BI / BI tools (recommended). Microsoft Outlook Strong data analysis and reporting skills Communication tools (Email, Phone, WhatsApp) Soft SkillsAttention to detail and accuracy Time management and ability to work under pressure Strong communication and teamwork skills Problem-solving and analytical thinking Ability to follow procedures and handle repetitive, detail-oriented tasks