Key Responsibilities:Respond to customer inquiries via text, app chat, and Social Media Channels in both Arabic and English languagesResolve customer issues, concerns and complaints in a timely and professional mannerWilling to support customers by educating them and focus on app adoptionProvide accurate and helpful information to customersUpdate customer records and communication logsFollow the right process of communicating with other departments to resolve customer issuesIdentify and escalate issues to management as neededFollow up with customers to ensure that their problems are resolved to their satisfaction when neededHandle customer inquiries with empathy and understandingMaintain a positive and professional attitude with customers at all timesMeet or exceed customer service performance metricsStay up-to-date on our products, services, policies, and procedures---------------------------------------------------Basic Qualifications:Be able to work in a fast-paced environment and keep up with all the policy updatesOutstanding logical thinking and problem-solving skillsStrong communication and customer handling skillsGood email writing skills for internal communication Strong English and Arabic speaking & writing skills are needed to meet the daily tasksAbility to works on multiple channels, support modalities, and different languages (English& Arabic) on the same timeAt least 1 year experience, Banking background is a plus
National Bank of Kuwait Egypt (NBK Egypt) is the Egyptian subsidiary of the National Bank of Kuwait, providing retail, corporate, and treasury banking services across a national branch network in Egypt.