ECOM Account Manager

Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.How you will contributeYou will:Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.Execute the strategy for the customerEnsure the delivery of JCBP (Joint Customer Business Plan).Optimize the use of resources in order to obtain more profitability in the operationsWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Customer-facing rolesGrowing revenue and market shareDelivering results and problem solvingUnderstanding multiple customers, go-to market strategies, structure and business practicesNegotiating and influencing skillsMore about this roleWhat you need to know about this position:The Key Account Manager – E-commerce is responsible for managing and growing relationships with online retail partners (e.g. Amazon, Talabat, Breadfast). The role focuses on driving sales, optimizing digital shelf presence, and executing online commercial strategies to maximize revenue and profitability.What extra ingredients you will bring:Account Management Own and develop relationships with key e-commerce partnersNegotiate annual agreements, trading terms, and promotional plansEnsure alignment on joint business plans (JBP)Sales & Revenue GrowthDeliver sales targets (revenue, volume, market share)Identify growth opportunities (assortment expansion, pricing, bundles)Manage P&L for each accountData & AnalyticsAnalyze sales data, traffic, conversion, and shopper behaviorUse platform dashboards and tools (e.g., Amazon Vendor/Seller Central)Translate insights into actionable growth plansCross-Functional CoordinationWork with marketing, supply chain, finance, and category teamsEnsure product availability and smooth order fulfillmentAlign on launches, pricing, and media strategyEducation / Certifications:Bachelor's in Business/ Marketing. Job specific requirements:3–7 years in sales, preferably in FMCG’s or retail. Experience managing e-commerce accounts is a strong plus. Strong commercial & negotiation skills. Analytical mindset (Excel, dashboards, data interpretation).Understanding of e-commerce dynamics (algorithms, search, content).Ability to manage multiple stakeholders.Work schedule:Full-TimeNo Relocation support availableBusiness Unit SummaryMondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularAccount ManagementSales