Job description NAOS CX is Hiring – Customer Service Agent (Email and Voice Customer Service Agent)Location: On-Site – Maadi, CairoEmployment Type: Full-Time Role OverviewWe are hiring Customer Service Agents to handle:70% Emails30% CallsYou will assist customers, resolve issues, and ensure smooth, professional communication.Key ResponsibilitiesVoice SupportManage inbound customer calls and conduct outbound follow-up calls.Deliver accurate, courteous, and timely resolutions to customer inquiries.Email SupportRespond to customer emails with clarity, professionalism, and attention to detail.Address issues effectively or escalate them promptly when required.RequirementsEnglish: Proficiency in English at B2/C1 level .1+ year experience in a US campaign (customer service)Strong email writing skills a must Graduates, dropouts, or gap-year students welcome (no undergraduates)Working Hours & Schedule9 hours (including 1.5 hr break)2 rotational days off per weekFixed US night shifts (3:00 or 4:00 PM Cairo time)Shifts are fixed but may be adjusted based on business needsCompensation & BenefitsTotal Package: EGP 19,300Base Salary: EGP 13,000Attendance Bonus: EGP 2,500KPI Bonus: EGP 2,500Transportation Allowance: ~EGP 1,300Transportation allowance shall be provided for any shift concluding between 12:00 AM and 6:00 AM.Training Allowance (based on experience):5 Days = EGP 1,00010 Days = EGP 2,000Other Benefits:Social & Medical InsuranceOvernight transportation allowanceRecruitment ProcessFirst Interview – Online or On-SiteWriting Skills AssessmentFinal Interview – On-Site in MaadiWhy Join NAOS CX?At NAOS CX, we believe customer experience is everything. By joining us, you will:Work with a leading US-based e-commerce platform (Electrical Gadgets)Gain international exposure and build a global career in customer supportEnjoy competitive pay, career growth opportunities, and a supportive teamKickstart your career with NAOS CX – Apply Now!