Job description NAOS CX is Hiring | Email & Voice Customer Service Agent Job Title: Customer Service Agent – Email & VoiceFunction: Customer Support (Emails & Voice Calls)Campaign Type: US-Based E-Commerce PlatformKey ResponsibilitiesVoice SupportManage inbound customer calls and conduct outbound follow-up calls.Deliver accurate, courteous, and timely resolutions to customer inquiries.Email SupportRespond to customer emails with clarity, professionalism, and attention to detail.Address issues effectively or escalate them promptly when required.English: Proficiency in English at B2/C1 level .1+ year experience in a US campaign (customer service)Strong email writing skills a must Graduates, dropouts, or gap-year students welcome Work Schedule & Shift Details9 hours (including 1.5 hr break)2 rotational days off per weekFixed US night shifts (4:00 PM Cairo time)Shifts are fixed but may be adjusted based on business needsCompensation PackageTotal Monthly Gross Package:First 3 Months: EGP 16,300 = 11,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation AllowanceMonths 4–6: EGP 17,300 = 12,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation AllowanceAfter 6 Months: EGP 18,300 = 13,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation AllowanceTraining Allowance:5 Days Training = EGP 1,00010 Days Training = EGP 2,000 (Based on final interview and client decision)Benefits:Social & Medical insurance (social insurance is mandatory)Overnight transportation allowance (after 12:00 AM before 06:00pm)Hiring ProcessFirst Interview – Online or On-SiteWriting Skills AssessmentFinal Interview – On-Site in MaadiWhy Join NAOS CX?Join a leading US E-Commerce campaign with clear career growthFixed night shifts (work-life stability)Professional work environment in Maadi Kickstart your CX career with NAOS CX – Apply Now!