Company Description Tabby is a leading financial technology company enabling millions of people across the Middle East to better manage their spending and get more value from their money. The company partners with over 50,000 global brands and local businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, to provide flexible payment options online and in stores. Headquartered in Riyadh, Tabby currently serves customers in Saudi Arabia, the UAE, and Kuwait. Backed by strong investor confidence, Tabby recently achieved an implied valuation of $4.5 billion, reflecting its rapid growth and market leadership. The team is focused on building accessible, customer-centric financial solutions that drive loyalty and sustainable growth for merchants and consumers alike.Role Description This is a full-time, on-site role based in Cairo for an English CS Ambassador (B2–C1 grads only). The English CS Ambassador will support customers in English through chat, email, and phone, providing clear, accurate, and timely responses to inquiries about Tabby’s products, payments, and account issues. The role includes troubleshooting customer problems, escalating complex cases to the appropriate teams, and following up to ensure resolution and customer satisfaction. The ambassador will educate customers on how to use Tabby’s features safely and effectively, document interactions in internal systems, and share recurring issues or feedback with product and operations teams. The position also involves adhering to quality, compliance, and service-level standards while contributing to a collaborative, high-performing customer support environment.Qualifications Strong English communication skills (B2–C1 level), with clear, concise, and professional written and verbal abilities.Customer service and support skills, including active listening, problem-solving, empathy, and handling high-volume inquiries.Technical aptitude and comfort using customer support tools, CRM systems, and communication platforms; ability to learn new software quickly.Time management and organizational skills, with the ability to prioritize tasks, meet service-level targets, and work efficiently in a fast-paced environment.Collaboration skills and a team-oriented mindset, with openness to feedback and continuous improvement.Recent graduate with a relevant degree (e.g., Business, Communications, Languages, or related field), or equivalent practical experience.Previous experience in customer service, fintech, e-commerce, or contact centers is an advantage but not strictly required.Flexibility to work shifts, weekends, or holidays as needed to support customers across multiple markets.