English Customer Service Representative (Voice)

Company Description Sutherland is an AI-driven digital transformation company focused on delivering measurable business outcomes. We specialize in designing, managing, and automating operations, ensuring that our AI-driven solutions achieve production excellence and continuous improvement. Our mission is to help businesses unlock their full potential through innovative and efficient strategies. Role Description We are hiring an English Customer Service Representative (Voice) for a full-time, on-site position based in Cairo, Egypt. In this role, you will be responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will interact directly with customers in a professional and courteous manner, maintain a high level of product knowledge, and contribute to creating a positive customer experience. Qualifications Experience with Customer Service, Customer Support, and Customer SatisfactionStrong understanding of Customer Experience and maintaining customer relationshipsExceptional verbal communication and active listening skillsAbility to multitask and manage time efficiently in a fast-paced environmentProficiency in English (speaking, reading, and writing)Flexibility to work on-site and in a shift-based schedulePrevious work experience in customer service roles is an advantageHigh school diploma or equivalent; additional certifications in customer service are a plus