Company DescriptionAlorica is a global customer experience (CX) partner that blends strategy, technology, and expertise to deliver exceptional results. With 100,000 professionals across 17 countries, Alorica serves over 250 brands in 75+ languages. Known for pioneering innovative customer experiences, the company values integrity, authenticity, and deep client relationships. Alorica thrives on being bold and creative while ensuring meaningful connections and industry-leading performance. Join a team dedicated to curiosity, collaboration, and delivering outstanding customer outcomes. Role DescriptionThis is a full-time, on-site role for an English Customer Service Specialist located in Sheikh Zayed City. The successful candidate will manage customer interactions through various communication channels, ensuring satisfaction by addressing inquiries, resolving concerns, and providing an exceptional customer experience. Responsibilities include maintaining professionalism, applying best practices in customer service, and delivering timely resolutions to customer queries. Proficiency in phone etiquette and a focus on enhancing customer satisfaction will be critical. QualificationsProven skills in Customer Support and providing excellent Customer ServiceExperience in maintaining and improving Customer Satisfaction and Customer ExperienceStrong skills in Phone Etiquette and professional communicationProblem-solving mindset and ability to address customer concerns effectivelyProficiency in English, both verbal and writtenAbility to work on-site in Sheikh Zayed CityPrior experience in a customer-focused role is an advantageHigh school diploma or equivalent; additional training or certifications in customer service is a plus