English Customer Support Account (B2) ( Chat , Voice , Emails )

Company DescriptionTeleperformance is a global leader in digitally integrated business services, operating in over 80 countries with a workforce of more than 500,000 employees. Teleperformance Egypt is dedicated to delivering exceptional customer experiences through meaningful interactions. Our teams are empowered to thrive, grow, and succeed in a dynamic and supportive environment. We combine innovation and expertise to serve clients across a wide range of industries.Role DescriptionThis is a full-time, on-site role located in Cairo, Egypt, for an English Customer Support Account (B2) Specialist. The role includes handling customer interactions through chat, voice, and email channels. Daily tasks involve addressing customer inquiries, resolving issues efficiently, and providing exceptional service in alignment with company values. The position emphasizes consistent communication, teamwork, and delivering positive customer experiences.QualificationsProficiency in English communication and basic knowledge in English Teaching or TrainingStrong Customer Service and Communication skills, with a focus on resolving customer queries (via chat, voice, and email)Ability to perform Translation tasks and demonstrate cross-cultural understandingCapability to work collaboratively and independently in a dynamic environmentBachelor's degree in a relevant field or equivalent work experience is preferredA positive attitude, problem-solving skills, and a commitment to delivering outstanding customer serviceBENEFITS:Salary 20 k Net (including KPIs ) + 195 euro quarter bonus KPIs collected in Euro equivalent – maximize your earning potential24/7 transportation across Cairo & GizaMedical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA Free Gym AccessExclusive discounts at stores across EgyptClear career path after just 6 monthsVPN line providedOvernight allowance: EGP 1,000Door-to-door transportation for females after 11 PM (for night shifts) max shift for girls 2 AM