Company DescriptionAlorica is a global leader in customer experience solutions, dedicated to creating lifelong customers by delivering exceptional services. With a presence in 17 countries, over 100,000 professionals serve 250+ brands in more than 75 languages. We combine industry expertise, cutting-edge technology, and innovative strategies to deliver transformative results for our clients. Alorica takes pride in fostering a collaborative and inclusive environment driven by values of integrity, authenticity, and innovation. Join a team that's curious, creative, connected, and committed to reimagining customer experiences. Visit alorica.com/careers for more. Role DescriptionWe are seeking an English Customer Support Representative for an E-Commerce role. As part of our team, you will assist customers by addressing inquiries and resolving issues related to their e-commerce experience. Daily responsibilities include responding to inquiries via phone, email, or chat, managing customer concerns, providing guidance, and ensuring a seamless shopping experience. This is a full-time, on-site position located in Giza. QualificationsStrong communication skills, including fluency in English and active listening capabilitiesProficiency in problem-solving and conflict resolutionCustomer service skills, including empathy, and patience.Ability to manage time effectively and multitask in a fast-paced environmentAttention to detail and accuracy in handling customer requestsPrevious experience in customer support or a related role is a plusWillingness to work on-site in Giza and a passion for ensuring customer satisfactioBenifits Attractive salaries social and medical insurance overnigh allowance transportation provided ( door to door for females )
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.